Return Policy
Purchases made directly via Found and Pristine.com are final. We do not offer returns or exchanges except in extraordinary circumstances involving major undisclosed damage or listing errors, which we assess individually. If you bought an item through our Amazon, eBay, or Etsy stores, the specific return policy of that marketplace will apply.
Direct Website Sales
All sales are final on our website. Please check photos and descriptions carefully before buying. For Marketplace orders (Etsy, eBay, Amazon), we strictly adhere to the guidelines set by those platforms regarding returns and customer disputes.
Marketplace
If you ordered via Amazon, Etsy, or eBay, please refer to your order history on those platforms to view their specific return windows and start the process.
Condition Standards
Should an exception be made for a website return, the item must remain in its original pristine state. All tags must be intact with no signs of wear or washing.
Final Sale Rules
Beyond our basic policy, please note that clearance items, intimate goods, custom jewelry, and handcrafted artisan pieces are permanently final sale without exception.
Proof of Purchase
To discuss an order issue, you must provide your official receipt or order number. We cannot verify or assist with any requests without a clear record of purchase.
Shipping Charges
Customers are responsible for any return shipping costs for approved exceptions. Original shipping fees are non-refundable and will be deducted from any credit.
We appreciate your choice to shop small and sustainable. Thank you for your business and for helping us give new life to these carefully curated treasures.